FAQ

It depends on where this happened:

• Your own home. It’s not that simple here; you can only sue someone who you consider to be at fault for what happened. If you can prove that the electrical installation company was at fault, then you will certainly have grounds to file a claim.
• Rented property: Your landlord has a duty to keep things like electrical systems safe. You may have a strong case.
• At work: Your employer is responsible for providing a safe environment. You should be able to claim.
• In a public place: The business or organisation responsible for the premises might be liable.
• Even a small shock can be serious: Electrical injuries aren’t always visible, and they might have lasting effects. Get medical advice ASAP.

How “it happens” can help:

• Assess your case: We’ll work out who might be at fault and if you have grounds for a claim.
• Gather evidence: This could include medical reports, electrician’s assessments, etc.
• Get you the right compensation: Your claim should factor in lost earnings, medical costs, and the emotional impact.

Yes, you probably can. Shops have a duty to keep customers safe. This means dealing with hazards like spills or loose flooring promptly. If they don’t, and you’re injured, you may have a strong claim.

What do I need to prove?

• The shop was at fault: Was the floor wet with no warning sign? Was there something in the aisle you tripped over?
• Your injuries: You’ll need medical evidence showing the extent of the break and how it’s affected you.
• Your losses: This includes lost wages, medical bills, and even things like travel costs for hospital appointments.

How “it happens” can help:

• Gathering evidence: We can help get CCTV, witness statements, etc.
• Valuing your claim: It’s not just about the broken leg itself – we look at the full impact on your life.
• Dealing with the shop’s insurers: They can be tricky. We’ll fight to get you a fair settlement.

It’s a shocking situation to be in, and understandably you have questions. Whether you have a potential claim depends on a few factors:

• Was the mistake avoidable? Surgeons are human, and sometimes errors happen. But if it was due to carelessness or incompetence, you may have a case.
• Were you harmed? If the wrong surgery didn’t actually damage your health, a claim is less likely.
• Were you fully informed of risks? You should have been given clear information about the procedure and its potential complications beforehand.
• It’s complex, so get advice: Don’t try to figure this out alone. A specialist medical negligence solicitor can assess your situation honestly. They understand the standard of care you should have received.

How “it happens” can help

• We connect you with medical experts: Our network includes specialists who can review your records and advise if negligence occurred.
• We understand the emotional impact: We’ll handle your case sensitively, recognising the distress this can cause.
• We fight for the maximum compensation: If you have a claim, we’ll aim to secure what you need for both your physical and emotional recovery.

That depends on a few things. Back injuries can vary a lot in severity, so the compensation does too. Here’s what affects your payout:

• The type of injury: Is it a slipped disc, muscular damage, or something even worse? This needs medical assessment.
• Long-term impact: Will you make a full recovery, or are you left with ongoing pain or reduced mobility?
• Lost wages: If you’ve been unable to work, or had to take a lower-paid job, this is factored in.
• Other costs: Things like physiotherapy, travel to appointments, or even home adaptations can all be included.
• It’s not just a number: A serious back injury can turn your life upside down. That’s why we fight to make sure your compensation reflects the full impact.

How “it happens” can help:

• We get expert opinions: To fully understand your injury and its effect on your life.
• We build the strongest case: To make sure you’re not offered a lowball settlement.
• We deal with delays: Back injury claims can be complex, and we’ll keep things moving.

Yes, you might be able to. Psychological injuries caused by an accident are just as real and deserving of compensation as physical ones. This could include things like:

• PTSD (Post-traumatic stress disorder): A serious condition that can develop after frightening events.
• Anxiety or depression: Very common after an accident, and can significantly affect your life.
• Travel phobia: If the accident involved a car crash, you might be terrified of getting in vehicles now.
• Impact on family life: Your mental health struggles might affect your relationships. This can be part of your claim.
• It’s not just about the accident itself: Even witnessing a traumatic event, or its aftermath, can sometimes lead to psychological injury.

How “it happens” can help:

• We understand these injuries: We know they’re not something you can simply “get over”.
• Building your case: We can arrange for you to be assessed by a medical expert who specialises in trauma.
• Getting the right compensation: We’ll fight to ensure your claim includes compensation for both your physical and emotional suffering.

No, it’s not. You have a legal right to claim compensation if you’re injured due to your employer’s negligence. They cannot stop you, and they shouldn’t try to. Here’s why this might be happening:

• They’re worried about insurance costs: Employers must pay for insurance that covers workplace injuries, and their premiums might go up if you claim.
• They don’t want to admit fault: Making a claim can highlight safety issues they’d rather ignore.
• They’re just being difficult: Unfortunately, some bosses don’t put their employees’ well-being first.

What can I do?

• Don’t be bullied: Stand your ground. Seeking compensation is your right.
• Document everything: Keep any emails, notes of conversations, etc., where they pressure you. This could be evidence later.
• Get advice: A specialist can explain your options and help you handle the situation confidently, even if you decide not to make a claim right away.

“it happens” can help: We offer a free initial consultation to discuss workplace injuries, and can also advise if you’re facing pressure from your employer.

Not necessarily. Even if you made a mistake, you might still be entitled to compensation. It’s about how much blame you share:

• Contributory negligence: This is the legal term for when you’re partly responsible. Your payout would be reduced to reflect this.
• Significant blame: If you were mostly to blame, it’s harder to make a claim, but not always impossible.
• It’s complicated: The law looks at all the circumstances to decide what’s fair. That’s were getting expert advice matters.

How “it happens” can help:

• Honest assessment: We’ll tell you upfront if you have a realistic chance of making a claim.
• Building your case: We’ll gather evidence to show the other side was more to blame than you.
• Negotiating for the best deal: Even with shared fault, insurers often try to lowball you. We’ll fight for what you’re owed.

Important: Don’t admit fault to the insurer until you’ve had advice. This can be used against you.

Yes, you absolutely can. If the accident was someone else’s fault, you have the right to compensation for your injuries and other losses, regardless of whether you were driving.

Who do I claim against?

Usually, it’s your driver’s insurance that pays out:

• The driver was your relative or loved one: Many might be deterred by the moral implications of making a claim. It’s important to understand that your claim would be against the insurance company, not your family member personally, as the insurer is obligated to address claims that arise due to the insured’s actions. However, to maintain family harmony, it’s probably wise to discuss the situation with your family first.

Why use “it happens”?

• We know passenger claims: We’ve got the experience to get you the best possible outcome, no matter how complex the situation seems.
• It’s not just about the injuries: We help claim for lost wages, travel costs related to your injuries, and any impact on your life.
• We work on a “No Win, No Fee” basis in most cases: So, there’s no financial risk to get started.

We understand. Dealing with insurance companies, legal jargon, and paperwork can be overwhelming – especially when you’re trying to recover from an accident. That’s where “it happens” can help:

• We do the legwork: We gather evidence, contact insurers, and file everything on your behalf. You won’t have to fill in complicated forms or stress about deadlines.
• Plain English explanations: We cut through the legal jargon and explain everything clearly, so you’re always in the loop without it feeling baffling.
• We know how to get results: Our experience means we understand how insurers work. We’ll push to get you the best possible settlement.
• You’re not alone: We’ll be there every step of the way, answering questions and offering support. We want this to be as stress-free as possible.

Our focus is on getting you fair compensation, so you can focus on getting better.

We understand concerns about costs, especially when you’re already dealing with the aftermath of an accident. That’s why we offer:

• Free initial consultation: We’ll discuss your case and let you know if you have grounds for a claim – there’s no obligation.
• “No Win, No Fee” in most cases: This means you don’t pay anything upfront. If your claim is successful, our fee is a percentage of your compensation.
• Transparent costs: We’ll explain the fee structure clearly, so there are no hidden surprises.
• We fight for maximum compensation: Our aim is to get you the highest payout possible, so our fee is based on what you actually receive.

Our focus is on helping you get the compensation you deserve, not on racking up legal bills.

What if I lose my case?

In the unlikely event you’re not successful, you usually won’t have to pay us. However, there may be some expenses incurred along the way, which we’ll discuss upfront.