Our services

  • Free consultation

    For the convenience of our customers, it happens provides free consultations by phone, online and at our offices.

    The free consultations provided by it happens are a fast, reliable, and efficient way to get up-to-date information especially when time is a decisive factor.

    • If you want to get free advice by phone or if you are at the accident scene feeling disorientated – please call it happens – 24 hours a day, 7 days a week. Hotline – 01212868686
    • You can also get advice on our company’s official website. To do so, you need to fill in the appropriate sections with your name, phone number, a brief description of the issue. it happens specialist will contact you as soon as possible.
    • If you prefer personal communication, we are happy to see you at our offices. Due to the current COVID-19 situation, we have temporarily suspended consultations at the company’s office. Stay tuned for updates!
    free consult
  • Home visit

    If you believe it is more suitable for it happens colleague to meet you at your residence for a particular reason, please don’t hesitate to let us know. We will be happy to arrange for a visit.

    This is a unique opportunity for us to introduce our company, to tell you in more detail about the services we provide, to help you deal with the situation, to prepare all necessary documents and fill out forms.

    At it happens, we constantly monitor the latest information related to COVID-19 and follow all governmental recommendations to prevent the spread of the virus. Therefore, you shouldn’t have any concerns in terms of our organised home visits. All our employees follow the recommended safety precautions such as social distancing, wearing face masks and using appropriate PPE.

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  • Assistance in filling out forms

    Quite often, when notifying your own insurance company of an accident, you may receive forms mandatory to be filled in.

    The process of filling out forms is quite simple at first glance. Most of the questions relate to your personal data. However, it is important to remember that neither your insurers nor the defendants are eager to pay for the damages. They have a different goal and will most likely “dig” into each paragraph trying to find discrepancies and thereafter avoid paying for the damages.

    A slight, harmless inaccuracy from your side can significantly change the course of the entire claim. That’s why we carefully check all documentation before sending it out.

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  • Collecting documents and establishing the circumstances of the incident

    The automated process of document collection developed by it happens IT department is a separate subject of our pride within the company. Our IT specialists have put every effort to make the process simple and understandable. You won’t need any specific knowledge and skills since the process is accompanied by clear instructions.

    However, if you think that it is more suitable for a representative of it happens visit you to collect all necessary documents, we are glad to arrange for a meeting.

    If you do not have a clear chronology of the accident events for any reason, it happens is ready to help you establish the circumstances by sending requests to the appropriate authorities.

    document help
  • Comprehensive management of the claim

    it happens specialists have an extensive experience and knowledge dealing with complex cases.

    For the convenience and efficiency of interaction, we provide each customer with a dedicated claims handler. Their task is to manage all aspects of your case, from assisting in preparation of the necessary documentation to checking the accuracy of the compensation offered to you.

    Our software helps plan and coordinate the entire range of activities taking into account the unique characteristics of each claim.

    We want to make the process of obtaining compensation as simple, understandable and convenient for the claimant as possible.

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  • Repair and provision of a replacement vehicle

    If your car or motorcycle has been damaged following an RTA that occurred through no fault of yours, it happens is ready to take care of all the arrangements for repairs and provision with a replacement vehicle.

    In cases where your car has been damaged in a supermarket parking lot or right under your windows and someone has witnessed the accident and memorized the registration number for the car at fault – it happens is ready to help you.

    You might ask: why should I contact it happens when I can contact my insurance company? The answer is simple – we do not ask unnecessary questions, we do not check the information provided at the onset of the insurance policy and we cannot find ourselves in a situation wherein we represent the interests of both drivers when both cars are insured by the same insurance company.

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Did you know that …?

According to a recent study by Finder.com, 69% of the people who have had an accident, think having a dash cam would have been useful evidence for their version of events.

More information