Our services

  • Free consultation

    To ensure the convenience of our clients, it happens offers free consultations through phone, online channels and at our offices.

    Our free consultations provide a quick, reliable, and efficient way to obtain up-to-date information, especially when time is of the essence.

    • If you wish to receive free advice over the phone or find yourself at the scene of an accident feeling disoriented, please call it happens at any time, as we are available 24 hours a day, 7 days a week. Hotline – 01212868686
    • Alternatively, you can seek advice on our official website. Simply fill in the relevant sections with your name, phone number, and a brief description of your issue. An it happens specialist will contact you as soon as possible.
    • If you prefer in-person communication, we are more than happy to welcome you to our offices. Stay tuned for updates!
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  • Home visit

    If you feel that it would be more appropriate for a representative from it happens to visit you at your residence for a specific reason, please inform us without hesitation. We would be delighted to make arrangements for a visit.

    This presents a special opportunity for us to introduce our company, provide a more comprehensive explanation of the services we offer, assist you in handling your situation, and ensure all necessary documents and forms are filled out.

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  • Assistance in filling out forms

    When informing your insurance company about an accident, it is common to receive mandatory forms that need to be completed.

    Initially, the process of filling out these forms may seem simple. Most of the questions pertain to your personal information. However, it is crucial to remember that insurance companies are not eager to cover damages. Their objective is different, and they will likely scrutinise each paragraph in search of discrepancies to avoid payment.

    Even a small, seemingly insignificant inaccuracy on your part can greatly impact the outcome of the entire claim. That is why we meticulously review all documentation before submitting it to ensure accuracy.

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  • Collecting documents and establishing the circumstances of the incident

    The document collection process developed by the IT department of it happens is a source of pride for our company. Our dedicated IT specialists have worked diligently to make the process simple and user-friendly. You don’t need any specific knowledge or skills as the process is accompanied by clear instructions.

    However, if you feel that it would be more appropriate for a representative from it happens to visit you and collect the necessary documents, we are happy to arrange a meeting.

    If, for any reason, you do not have a clear timeline of the events surrounding the accident, it happens is prepared to assist you in establishing the circumstances by submitting requests to the relevant authorities.

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  • Comprehensive management of the claim

    The specialists at it happens possess extensive expertise and knowledge in handling complex cases.

    To ensure convenience and efficiency in our interactions, we assign a dedicated claims handler to each customer. Their role is to oversee all aspects of your case, from assisting with the preparation of required documentation to verifying the accuracy of the compensation offered to you.

    Our software enables us to plan and coordinate all activities, considering the unique characteristics of each claim.

    Our aim is to make the process of obtaining compensation as straightforward, understandable, and convenient as possible for the claimant.

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  • Repair and provision of a replacement vehicle

    If your car or motorcycle has suffered damage as a result of a non-fault road traffic accident, it happens is prepared to handle all the arrangements for repairs and provide you with a replacement vehicle.

    In situations where your car has been damaged in a parking lot or near your residence, and there is a witness who has noted down the registration number of the at-fault vehicle, it happens is ready to assist.

    You might wonder why you should contact it happens instead of your insurance company. The answer is simple: we don’t ask unnecessary questions, we do not verify the information provided at the time of policy inception, and we won’t find ourselves in a situation wherein we represent the interests of both drivers insured by the same company.

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Did you know that …?

According to a recent study by Finder.com, 69% of the people who have had an accident, think having a dash cam would have been useful evidence for their version of events.

More information