Someone’s filed an accident claim against me, but it wasn’t my fault. What should I do?

26.04.2024

Being on the receiving end of an accident claim is stressful, especially if you believe it's unfair. Here's what to do:

  • Don't admit fault: Even if you feel a bit responsible, don't say so. This could be used against you.
  • Gather your own evidence: Photos of the scene, witness statements, dashcam footage – anything that supports your version of events.
  • Contact your insurance company immediately: They'll handle the claim on your behalf and have legal resources to fight your corner.
  • Don't agree to anything without advice: The other party might try to pressure you. Get legal advice before agreeing to any settlement.
  • Consider specialist help: If the claim is complex or the potential payout is high, a claims management company can help build your defence.

How "it happens" can help

  • We assess your case fairly: We'll give you an honest opinion on whether the claim against you has merit.
  • We gather evidence to support you: Our experience helps us know what evidence could make a difference.
  • We fight for a fair outcome: We'll negotiate with the other side and their insurers to protect your interests.
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